Privacy Policy

Bruce Environmental, Inc. provides environmental testing, remediation and related services. This policy explains what information we collect, how we use it, and how we protect it.

When you call, email or hire us, we may collect your name, phone number, email address, property address, the reason for your call or request, and call recordings or transcripts of calls with our business phone line.

Our business phone line may be answered by an automated (AI) call assistant that takes messages on behalf of our team. Calls may be recorded and transcribed so that we can return your call and keep an accurate record of your request.

We use information to respond to calls and inquiries, perform and invoice our services, keep records, and operate and improve our business. We may also use it to send internal notifications to our own staff, including text messages to the company owner summarizing missed calls.

Bruce Environmental sends text messages only to its own authorized staff, such as the company owner, for internal missed-call notifications. We do not send marketing or promotional text messages. We do not sell, rent or share SMS opt-in data or mobile phone numbers with third parties or affiliates for marketing or promotional purposes. Text message consent is not shared with any third party.

We do not sell your personal information. We share it only with service providers who help us run our business (for example, phone, messaging and record-keeping providers), with insurance carriers or property managers connected to your job when you request our services, and where required by law. Service providers may use your information only to perform services for us.

We keep information as long as needed for business, legal and accounting purposes. We use reasonable administrative and technical safeguards to protect it, but no method of storage or transmission is completely secure.

You may ask us to access, correct or delete your personal information, subject to legal and business record-keeping requirements. Text message recipients may reply STOP at any time to stop receiving messages.

We may update this policy from time to time. The "Last updated" date shows the latest version.

Bruce Environmental, Inc.
Email: [email protected]